Job Details

Description

The pool ambassador will perform duties in a pleasant, professional, and efficient manner, including interacting with guests at the pool area, retail sales, renting & cleaning equipment, and maintaining pool area cleanliness according to brand standards. Ensure a positive guest experience, take ownership of situations, and follow up on daily requests. Responsibilities also include safeguarding pool guests, patrols, monitoring the pool areas, processing incident reports as needed, and applying and enforcing the resort's pool guest experience rules.

Essential Responsibilities

• Conduct walkthroughs of the pool areas to identify signs of intrusion and/or trespassing.
• Patrol the pool areas to ensure wristbands are being worn.
• Report all suspicious activity and assist with incident reports as needed.
• Communicate departmental concerns to the manager.
• Handle cashiering transactions using a POS system and balance the cash drawer.
• Greet and welcome guests, issue pool towels, and provide instructions.
• Ensure all security protocols and departmental procedures are followed.
• Be knowledgeable about resort accommodations and local information.
• Use communication equipment such as telephone, radio, and computer to transmit and receive messages.
• Answer inquiries about resort services, shopping, dining, entertainment, and directions.
• Maintain inventory of towels, retail items, and equipment.
• Ensure the safe operation of the water slide.
• Manage reservations, post charges, and recognize repeat guests and corporate accounts.
• Maintain cleanliness and organization of the pool and common areas.
• De-escalate difficult situations and perform other duties as assigned.

Knowledge, Skills, and Abilities

• Proficiency in speaking, reading, and writing in the primary workplace language(s).
• Proficiency in accounting software and Microsoft Office, especially Excel.
• Excellent communication, organizational, and customer service skills.
• Knowledge of hotel services, facilities, and safety standards.
• Ability to handle conflict and maintain attention to detail.

Physical Demands

Activities occur both indoors and outdoors, requiring standing, walking, bending, lifting up to 50 lbs, and operating various office and pool equipment. Must have visual and manual dexterity, good hearing, and the ability to communicate effectively.

Supportive Functions

Assist with guest inquiries, enforce safety standards, and perform additional tasks as directed by management.

Qualifications

High School diploma or equivalent required. Customer service experience preferred.

Grooming

Maintain a neat, clean, and professional appearance per hotel standards.

Attendance

Consistent attendance is essential. Adherence to hotel policies and willingness to work flexible hours based on business needs is required.