Job Details

Koa Kea Resort on Poipu Beach, Koloa, Hawaii, United States of America

Job Description

Posted Thursday, March 27, 2025 at 10:00 AM | Expired Monday, March 31, 2025 at 9:59 AM

Company Description:

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.

Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

Job Responsibilities

• The Guest Service Supervisor creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment.
• Maintain warm, hospitable guest relations in all guest contact.
• Respond to individual guest needs as they occur.
• Assist guests with check in and check out processes (verifying registration, address and credit information, balancing bank, posting charges, assign rooms).
• Issue room key and escort guest to their room while providing guest with a brief overview of our property.
• Date-stamp, sort, and rack incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Coordinate all guest requests and inform guests of hotel services, features, room amenities, shopping, dining, entertainment, and travel directions.
• Plan and book dining reservations, activities, and transportation for our guests.
• Maintain accurate record of room availability and rates.
• Compute bills, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, activity, spa, or telephone to guest bill.
• Sell items from retail shop to guests.
• Coordinate room status with housekeeping department.
• Coordinate with the Engineering team on any request or issue.
• Respond to and resolve all guest requests, complaints, or questions in a courteous and timely manner.
• Thoroughly complete projects and assignments professionally with care.
• Report all items in need of repair to supervisor and maintain equipment used in work.
• Protect guest safety and well-being.
• Adjust to high pressure conditions and be open to change.
• Assume responsibility for personal growth and development.
• Conduct oneself (act and dress) professionally at all times; set standards for all.
• Express ideas and convey information clearly, effectively, and professionally.
• Work to resolve disagreements and be respectful of peers and co-workers.
• Scrupulously follow all Ko'a Kea Hotel & Resort policies and procedures.
• Take the lead on the daily shift to ensure accuracy and the highest level of customer service.
• Train and oversee Guest Service Agents.
• Learn and fill in for night audit shifts when necessary.
• Assist with MOD coverage when necessary.

Qualifications

• Knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Knowledge of all hotel departments and functions.
• Good mathematical and basic computer skills.
• Ability to accurately use various Microsoft Office and PMS software.
• Ability to actively listen to others.
• Ability to teach and direct others.
• Ability to learn quickly and work in a fast-paced position with constant guest interaction.
• Ability to multi-task.
• Ability to lift, push and pull a minimum of 20 pounds.
• Ability to perform physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, standing and handling of materials.
• Ability to be a team player.

Preferred Qualifications

• Must have knowledge of all hotel departments and events.
• High school education and relevant training and experience required. Additional education preferred. Knowledge of local area required.
• CPR and first aid training preferred.
• Additional language ability is preferred.
• Hawaii Blue and Red Liquor Card.

Benefits

• Health Insurance
• Vision Insurance
• Pharmacy Insurance
• 401K
• Referral Bonus
• Paid Time Off
• Birthday Holiday (Full-Time or Part Time Only)
• Gone Fishing Holiday (Full-Time Only)
• Opportunities for advancement

Wage: $30.50

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Koa Kea Resort on Poipu Beach, Koloa, Hawaii, United States of America