Job Details

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The Honolulu Authority for Rapid Transportation (HART) is the public transit authority responsible for planning and constructing Skyline, Honolulu's rail transit system. It is the first fully automated, driverless urban light metro system in the United States and represents the largest public infrastructure project in the history of Hawaii.

Skyline's route is approximately 19 miles, with 19 stations, along Oahu's southern coast, and it is being constructed in three segments. The first segment, from East Kapolei to Aloha Stadium, is already in revenue service, with the next segments planned to extend service from Middle Street, through downtown Honolulu, to the Civic Center Station.

Under supervision of the Network Administrator, the Information Technology Support Technician provides technical support to HART personnel, ensuring smooth operation of computer systems, hardware, software, and network infrastructure. This role involves troubleshooting, training users, and assisting in the relocation and maintenance of IT equipment.

Job Duties & Responsibilities

• Deliver technical assistance to staff on data process equipment, systems, and applications.
• Provide hands-on training to users on computer hardware, operating systems, and applications.
• Write user-friendly instructions and guidelines for system use and maintenance.
• Diagnose and resolve hardware, software, and network-related issues; perform diagnostic testing to identify malfunctions.
• Install, disassemble, and relocate IT equipment such as monitors, printers, and disk drives.
• Conduct basic electrical and network connection tests to ensure operability of personal computers.
• Support higher-level analysts in planning and coordinating IT projects.
• Document user issues and resolutions; recommend improvements to system operations.

Minimum Requirements

• Education: A combination of education and experience substantially equivalent to graduation from high school.
• Experience:
  • Two (2) years of specialized work experience demonstrating effective use of personal computers, peripheral equipment (e.g., printers, modems, disk drives, scanners), and various software applications, such as word processing, email, spreadsheets, and database management.
  • At least one (1) year of this experience must include providing technical assistance to users, diagnosing and resolving hardware and software issues, and interacting with users to provide technical guidance and support.
• Knowledge of:
  • Basic concepts of personal computers, peripheral equipment, and diagnostic methods for troubleshooting technical issues.
  • Common software applications like word processing, email, spreadsheets, and databases.
  • Effective training techniques for individuals and groups on computer systems and applications.
• Ability to:
  • Diagnose and resolve technical issues related to computer hardware, software and networks efficiently.
  • Communicate technical information clearly to users with varying levels of expertise.
  • Provide training and guidance to staff on computer systems and applications.
  • Document technical problems and solutions systematically for future reference.
  • Evaluate software functionality to ensure it meets organizational needs.
  • Work independently while managing multiple priorities effectively.
• Physical Requirements:
  • Candidates must meet the health and physical condition standards necessary to perform the essential duties of this position effectively.

Benefits

As part of the City and County of Honolulu, HART employees enjoy a comprehensive benefits package, including:

• Time Off:
  • Vacation: Earn up to 21 days per year.
  • Sick Leave: Earn up to 21 days per year.
  • Holidays: 13 paid holidays annually (14 days during election years).
• Health and Wellness:
  • Medical, dental, prescription drug and vision care plans are available. The City and County of Honolulu subsidizes a portion of the premiums, making health coverage more affordable for employees.
  • Group life insurance at no cost for eligible employees.
• Retirement and Financial Security:
  • Participation in the Employee Retirement System (ERS) of the State of Hawaii (employee contribution required).
  • Deferred compensation plans to invest pre-tax income for retirement.
• Additional Perks:
  • Pre-tax commuter benefits for transportation expenses (e.g., TheBus; vanpool).
  • Direct deposit for paychecks.
  • Employee Assistance Program (EAP) offering confidential counseling and resource referral.
• • Public Service Loan Forgiveness (PSLF) Program for employees who may qualify for forgiveness of their remaining federal student loan balance. This program supports those dedicated to careers in public service.
  • Professional Development: Access to computer, career, and personal enhancement courses designed to support employee, supervisory, and management development. Curriculum focuses on professional growth and organizational advancement.

All benefits, as stated above, are subject to eligibility requirements and to legislative and/or negotiated changes.

Work Schedule and Location

• Schedule: Monday through Friday, 8-hour shifts.
• Location: Work for this position is conducted on-site at HART's offices, located in Honolulu, Hawaii 96813. Telecommuting is not currently available for this role.
• HART does not cover relocation costs. Must be able to reliably commute or relocate by first day of employment.

Salary Range

$48,936 - $72,372 annually commensurate with experience and education.