Job Details

Location:
HWS - Austin Airport/S
Homewood Suites by Hilton Austin South/Airport
4143 Governors Row
Austin, TX 78744, USA

The Inspector contributes toward high levels of guest satisfaction by inspecting guest rooms to ensure Room Attendants achieve or exceed the Company's and Hotel Brand's standards regarding the cleanliness and safety of guest rooms and by providing professional, courteous, and prompt responses to guest inquiries and concerns.

Essential Functions:

1. Inspect all assigned guest rooms including “special clean” items and equipment daily to ensure quality service.
2. Train and monitor Room Attendants on their daily responsibilities to ensure house rules, safety rules, security procedures, and housekeeping procedures and standards are achieved.
3. Respond to guest inquiries in a courteous manner; professionally resolve issues, promptly report lost/missing guest possessions.
4. Update management on the progress and status of each area of responsibility; complete required forms and reports; notify laundry of linen requirements for early check-out rooms.
5. Promptly report any unsafe, broken, or missing furnishings, equipment, or fixtures to management.
6. Assist with cleaning of rooms during peak periods or in the absence of regular Room Attendants.
7. May assume the responsibilities of the Executive Housekeeper and/or Housekeeping Supervisor in his/her absence.
8. Other duties as assigned by management.

Job Specifications

• Sound working familiarity with safety and security procedures and guidelines and ability to safely operate commercial housekeeping equipment.
• Ability to read and understand written instructions to carry through housekeeping tasks.
• Basic supervisory skills.
• Good command of the English language; second language proficiency desirable.
• Excellent time management skills and ability to multi-task and prioritize work.
• Ability to maintain customer focus.
• Excellent organizational and planning skills.
• Excellent interpersonal skills.
• Ability to work well in a team environment.
• Ability to follow corporate and brand standards and procedures.

Experience and Education Requirements

• High School education desirable but not required.
• 1+ years of experience as an Inspector or a comparable position is desirable.
• Minimum training required per year as assigned by the company.
• Any additional training required by manager.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The employee is frequently required to stand, bend, kneel, climb, walk and reach with hands and arms.
• This position requires the ability to occasionally lift, push, pull and carry products and supplies, up to 20 pounds.
• Ability and willingness to wear uniforms, protective clothing, including hair covers, gloves, aprons, and safety shoes.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions at the Company's discretion and on a case-by-case basis.
• This job operates in a hotel environment. This role routinely uses standard housekeeping equipment.
• Exposure and frequent use to commercial and household chemicals and cleaning solutions.
• This position may be available on a full-time or part-time basis depending on business demands.
• Work days and work hours may vary. Occasional overtime may be required.
• This position works indoors and occasionally works outdoors.