Job Details

THE CLUB AT KUKUI`ULA

Our name "Kukui`ula" is the place name of our location on Kauai's southern shore, near world-famous Poipu Beach. Kukui`ula comes from two Hawaiian words: kukui, or candlenut - a traditional Hawaiian source for lighting oil - and 'ula, which means "red". In ancient Kauai, Kukui`ula served as a place to burn the kukui nut oil at night, its red glow guiding seafarers safely back to shore.

Just as in ancient times, modern-day Kukui`ula is a place that draws you in. It's a place for our club members and guests to come back home to, to recharge, reset and live well.

Presenting a mixture of extraordinary offerings, luxurious amenities, and down-to-earth comforts in a world-class environment that embodies heartfelt Hawaiian hospitality, The Club at Kukui`ula is the recreational centerpiece of the Kukui`ula community. Featuring the Plantation House's 'Umeke Kitchen & Bar, Makai Pool Grill & Bar, Hi'ilani Spa & Fitness, Huaka'i Outfitters island activities, Upcountry Farm, and 18-hole seashore paspalum Golf Course designed by noted golf course architect Tom Weiskopf.

When career opportunities present themselves, we seek candidates who share in our passion and vision to enrich and inspire our members, guests' and employee's pursuit of living well.

If this sounds like you, we welcome you to explore opportunities offered at The Club at Kukui'ula.

Role Overview:

The Guest Services Manager at The Club at Kukui'ula is responsible for leading and overseeing the guest services team to ensure an exceptional member and guest experience. This includes managing schedules, providing feedback for growth, facilitating onboarding, coordinating with club operations and Destinations Residence teams, overseeing retail programming, and managing vendor partnerships. The ideal candidate will be a people-person with strong organizational and communication skills, budget management knowledge, and a commitment to delivering outstanding service.

Qualifications:

• Possession of a High School Diploma (College Bachelor's Degree preferred)
• Minimum of 2 years management/leadership experience, preferably within the hospitality and tourism industry
• Minimum of 2 years of hospitality, tourism, or customer service experience
• Strong interpersonal skills
• Exceptional communication, organizational, and time management skills
• Effective team building skills.

Requirements:

• Strong leadership abilities and teamwork orientation
• Excellent organizational and communication skills
• Understanding of budget management
• Proficiency in Microsoft Office, point of sale software, and mobile applications
• Commitment to providing a high standard of service delivery
• Previous private club or resort guest service management experience preferred

TEAM KUKUI'ULA Benefits

We are not a team because we work together. We are a team because we respect, trust and care for each other. The Club at Kukui`ula offers an amazing selection of employee benefits. Majority of benefits are provided to our employee team members for FREE.

Full Time & Part Time

• HEALTH CARE - Medical, Dental, Vision & Prescription Drugs
• GROUP LIFE INSURANCE
• ACCIDENTAL DEATH & DISMEMBERMENT INSURANCE
• PAID VACATION
• PAID SICK LEAVE
• PAID FLOATING HOLIDAYS
• PAID HOLIDAYS
• HAWAII LIFE FLIGHT
• KAUAI AUTOMATED FUEL NETWORK

ALL Employees

• 401-k RETIREMENT PLAN
• DAILY LUNCH OPTIONS
• WORKOUT FACILITIES

Background Check and Drug Test Policy

As part of our commitment to maintaining a safe and productive work environment, The Club at Kukui'ula conducts pre-employment screening for all positions. This includes a thorough background check and a drug test to ensure compliance with our company policies and legal requirements.

Background Check: All job offers are contingent upon the successful completion of a background check. The check will include but is not limited to verification of work history, education, criminal records, and other relevant checks as per the position's requirements. Candidates must consent to and successfully complete the background check to be considered for employment.

Drug Test: We also require a pre-employment drug test as part of our effort to ensure a drug-free workplace. The drug test will screen for illegal substances and the misuse of prescription medication. A negative test result is a condition of employment.

Please note, the information obtained through these checks will be used in a confidential and respectful manner, and only for the purpose of evaluating your candidacy for employment.

We support a DRUG-FREE work environment here at The Club at Kukui'ula.