Job Details

Who We Are

Icon Health is a leading provider of value-based musculoskeletal (MSK) care, collaborating with payers and providers to enhance outcomes and experience for individuals. The company partners with health plans and risk-bearing providers to assume accountability for reduced total cost of care. By combining technology-enabled MSK providers with proactive care coordination and decision support services, Icon Health delivers multidisciplinary, evidence-based care.

We founded Icon Health on the conviction that every patient should be genuinely delighted with their care experience. By prioritizing patient-centered practices, ensuring clear care goals across the entire clinical team, and placing clinicians at the heart of care delivery, we aim to transform a fragmented system into one that truly serves patients. Our model uses a team-based approach to care, integrating musculoskeletal expertise and primary care to achieve better patient outcomes.

At Icon Health, we foster a culture that embraces bold thinking, rapid iteration, and practical problem-solving. We seek team members who relish challenging the status quo and thrive in vertically integrated roles—where ideas can swiftly move from concept to execution without layers of red tape. Above all, we value individuals who are eager to roll up their sleeves, tackle obstacles head-on, and create innovative solutions that improve the lives of our patients and our clinical partners.

Who You Are

We are seeking an experienced Associate Technical Product Manager to drive the strategy, development, and continuous improvement of our core product, OrthoPass. In this role, you will own the technology stack, including clinician (end user) experience, platform usability and workflows, vendor selection, vendor management, and platform security. You will collaborate cross-functionally with clinical, operations, and data teams to deliver solutions that delight our users and advance our product roadmap. This is an ideal position for someone who thrives at the intersection of product vision, user experience, and technical execution.

What You'll Do

• User Experience & Platform Usability
• Own the end-to-end provider (end user) experience, continually improving platform workflows and interfaces.
• Gather user feedback, conduct usability testing, and analyze platform usage data to identify and prioritize improvements.
• Implementation and Testing
• Implement platform enhancements, either through new off-the-shelf platform components or through custom development.
• Maintain platform stability by handling error resolution, managing integrations, and performing ongoing system tests.
• Vendor Selection & Management
• Support the research, evaluation, and selection of third-party vendors to enhance platform functionality, scalability, and security.
• Support the management of vendor relationships, contracts, and performance metrics to ensure quality and alignment with product objectives.
• Platform Security & Compliance
• Support platform security and compliance initiatives to integrate best practices into the product development lifecycle.
• Stay informed about relevant regulations, standards, and emerging issues that could impact the platform.
• Performance Monitoring & Reporting
• Track and analyze key performance indicators (KPIs), including workflow efficiency and platform stability.
• Regularly report product performance to senior leadership and propose data-driven improvements.
• Continuous Improvement
• Identify opportunities to streamline product processes, from concept ideation to launch and post-release evaluation.
• Encourage a culture of innovation, user-centered design, and proactive problem-solving across the product team.

Requirements

What You'll Bring

We are always looking for new team members who will add to our company's DNA and have a strong passion for impact. None of the following are requirements, but they describe the qualities and skills that we think will help a candidate be successful in this role.

• Experience:
• 3–5 years of experience in product management, product development, or customer success, within a tech-driven organization.
• Proven track record of successfully managing products through the entire product lifecycle.
• Education (Preferred): Bachelor's degree in Computer Science, Engineering, or a related field is a plus.
• Healthcare Background (Preferred): Experience with healthcare software, healthtech, or similar regulated industries is a plus but not required.
• Technical Acumen: Familiarity with software development processes, cloud technologies, and security best practices. Comfort with SQL and python is preferred but not required.
• Vendor Management: Demonstrated ability to evaluate and manage vendor relationships, including contract negotiation and performance tracking.
• Analytical Skills: Proficient in data analysis, metrics tracking, and reporting to inform product decisions.
• Communication & Collaboration: Excellent verbal and written communication skills, with the ability to build strong cross-functional relationships and present ideas effectively.
• Leadership & Ownership: Strong organizational skills, attention to detail, and a proactive mindset for taking full ownership of product areas.

Benefits

What We Offer

• Direct Impact: Play a pivotal role in shaping a platform that directly affects how care is provided to patients.
• Agile Environment: A small, vertically integrated team that empowers quick decisions and nimble execution.
• Competitive Benefits: We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Yearly Salary Commensurate with Experience
• Full Benefits
• Employee funded 401k

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment based upon age, color, handicap or disability, ethnic or national origin, race, religion, religious creed, gender (including discrimination taking the form of sexual harassment), marital, parental or veteran status, sexual orientation, gender identity, or gender expression.

Job Type: Full-time

Pay: $110,000.00 - $140,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation Package:

• Yearly pay

Schedule:

• Monday to Friday

Work Location: Remote