Job Details

Let Volt help move you forward Volt is immediately hiring for Remote Bilingual Call Center Representatives in Irvine, CA. As a Remote Bilingual Call Center Representative, you will: Customer Advocate Foster and build good working relationships with Providers, Agents, Certified Enrollment Counselors, and federal and state agency contacts. Respond to customer questions telephonically or in writing regarding insurance benefits, provider contracts, eligibility, and claims confidentially, professionally, and ethically. Research and resolve aged customer service open calls within company standards. Obtain and extract information from the Health Care Processing System (HCPS) and other systems. Develop and maintains positive customer relations and coordinate with various departments to ensure customer requests and questions are handled appropriately and promptly. Be accountable and resolve issues by measuring impact, improving, and correcting course. Adhere to the call center's quality assurance guidelines to ensure best-in-class service is provided during all interactions. Call Center Support Thoroughly document information, activities, inquiry outcomes, and changes in the database for accurate tracking and analysis. Research and analyze data to address operational challenges and customer service issues. Provide external and internal customers with the requested information. Communicate with the appropriate departments and identifies service issues. Identify inefficiencies within the established processes and suggest possible solutions to save time, reduce risk, and reduce expenses. Meet and maintain all KPIs to support the department service metrics and performance objections. Other Maintain regular attendance per employee handbook guidelines. Utilize all capabilities to satisfy one mission to enhance the competitiveness and profitability of our members. Do everything possible to help members succeed by being curious and striving to understand what others are trying to achieve, planning, and executing work helpfully and collaboratively. Be willing to adjust efforts to ensure that work and attitude are helpful to others, being self-accountable, creating a positive impact, and being diligent in delivering results. Maintain internet speed of 40 MB download and 10 MB upload and router with wired Ethernet. Maintain a HIPAA-compliant workstation and utilize appropriate security techniques to ensure HIPAA-required protection of all confidential/protected client data. Maintain and service safety equipment (e.g., smoke detector, fire extinguisher, first aid kit). All other duties as assigned. The ideal candidate will have the following qualifications: High School diploma or GED and a minimum of one (1) to three (3) years of experience in customer service within a call center environment preferred. Excellent oral and written communication skills in English and Spanish, required. Comprehensive command of the Spanish language with the ability to utilize it up to 35% of the time. Knowledge of Health Benefits, eligibility, application, and enrollment processes preferred. Knowledge of government regulations, federal states, and local health benefits programs preferred. Good communication and telephone skills with a clear and concise speaking voice. Demonstrated ability to learn new software and navigate multiple systems at once. Moderate computing and keyboarding skills, including proficiency with Customer Relationship Management (CRM) software. Ability to retain and apply knowledge of the various operations, products, and services of the organization, to provide excellent customer service support. Ability to adapt to a constantly changing environment. Proficient organizational and time management skills. Ability to retain and apply knowledge of the various operations of the organization, products, and services to provide excellent customer service support. Internet access provided by a cable or fiber provider with 40 MB download and 10 MB upload speeds. Home router with wired Ethernet (wireless connections and hotspots are not permitted). A designated room for your office or steps taken to protect company information (e.g., facing computer towards wall, etc.) A functioning smoke detector, fire extinguisher, and first aid kit on site. This is a Full Time opportunity. Work Schedule: Monday - Friday 8:00AM - 5:00PM Pay Rate: $22.50 per hour Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Qualified candidates should APPLY NOW for immediate consideration Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr_deptvolt.com . Please indicate the specifics of the assistance needed. Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. Qualified candidates should APPLY NOW for immediate consideration Please hit APPLY to provide the required information, and we will be back in touch as soon as possible Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please call (866) -###-#### . Please indicate the specifics of the assistance needed. Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws