Job Details

Salary: See Position Description
Location : Island of Oahu
Job Type: Various
Job Number: 24-0074
Department: Human Services
Opening Date: 02/24/2024
Closing Date: Continuous

Recruitment Information

Recruitment Number 24-0074

This recruitment is to fill (2) TWO immediate vacancies with the Audit, Quality Control and Research Office Division (ACQRO) of the State Department of Human Services (DHS).

III Level: $4,240 to $5,367 per month (SR-16, Step C to I)

IV Level: $4,582 to $5,800 per month (SR-18, Step C to I)
Note: Hiring rates will be based on availability of funds, the applicant's qualifications, and other relevant factors.
This continuous recruitment may be closed at any time. The notice of the last day to file applications will be posted on the State of Hawaii's Civil Service Job Opportunities Listing page of our website.

Duties Summary

Eligibility worker requires a specialized knowledge of public assistance programs and pertinent laws, rules, regulations and procedures, and the ability to apply this knowledge to determine the eligibility of individuals for public assistance.

The Eligibility Worker III performs the full-range of eligibility determination work for public assistance programs; must know and apply a greater variety of program policies and procedures and eligibility requirements, and in addition must have a high degree of skill in interviewing and dealing with more complex human relationship factors resulting in part from the clients' total or nearly total lack of resources; and performs other related duties as assigned.

The Eligibility Worker IV conducts case reviews, quality assurance, internal reviews or validation studies of eligibility determinations; or serves as assistant supervisor of a large unit; and performs other related duties as assigned.

This position is located in in the Audit, Quality Control and Research Office Division (AQCRO) and is responsible for implementing the quality control review system for the Medicaid, the Supplemental Nutrition Assistance Program (SNAP), and any other state and federal program(s) administered by the State Department of Human Services (DHS). This position also conducts review of sample cases to determine correctness of categorical eligibility determinations, payment amount and fulfillment of program requirements in addition to determining whether errors found are work/agency or client errors and recommending corrective action. This position also requires sound interviewing techniques and thorough knowledge of public assistance programs and Federal Quality Control policies and procedures.
Minimum Qualification Requirements
APPLICANTS WILL BE PLACED ON THE ELIGIBLE LIST FOR ALL LEVELS FOR WHICH THEY ARE QUALIFIED.

To qualify, you must meet all of the following requirements:

Legal Authorization to Work:
The State of Hawaii requires all persons seeking employment with the government of the State shall be citizens, nationals, or permanent resident aliens of the United States, or eligible under federal law for unrestricted employment in the United States.

Education Requirement: Applicants must possess experience which demonstrated a high degree of verbal skill and the ability to read, comprehend and apply written directions and perform basic mathematical computations, including percentages and averages. This experience may be met from part-time and/or unpaid work. There must, however, be evidence that participation was on a continuous basis but not necessarily on a full-time normal work basis. This requirement may also be met by possession of a high school diploma, or equivalent.

General Experience Requirement: For both levels III and IV,three (3) years of experience which involved public contact work that required providing information, answering questions and inquiries, and explaining policies, rules, and regulations in person or by telephone; and utilizing a computer to retrieve and enter data.

Examples of qualifying work experience include: (1) a para-professional who maintained close and continuing relationships with clients; (2) customer service representative who interfaces with the public to resolve problems; and (3) para-legal assistant or life insurance salesperson who has established a positive relationship with clients in providing and eliciting information and in providing advice/guidance.

Examples of non-qualifying work experience include: experience as a retail store sales cashier, general office clerk, car insurance salesperson, or service station attendant.

Specialized Experience Requirement: Two (2) years for level III, and for level IV, three (3) yearsof progressively responsible work experience which demonstrated knowledge of philosophy, goals, functions and standards of services for public assistance programs and the ability to perform eligibility determination work.

At least one year of the specialized experience must have provided the applicant with the knowledge and ability to apply regulations, policies and procedures of the pertinent public assistance program(s) in which the vacancy exists. The immediate vacancy is with the AQCRO Division of DHS and is responsible for implementing the quality control review systems for the Medicaid, the SNAP, and any other state and federal program(s) administered by DHS.

Supervisory Aptitude: None for level III, and for level IV, supervisory aptitude rather than actual supervisory experience may be accepted. This requirement will be considered to have been met when there is strong affirmative evidence of the necessary supervisory abilities and/or potential.

Substitutions Allowed: Relevant substitutions as described in the minimum Qualification Requirements, will apply.

The information provided above represents a summary of the complete Minimum Qualification Requirements. To view the Requirements in their entirety, please CLICK HERE.
03085:052919:03:MA

Other Information

The State of Hawai'i complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodations in completing an application, any pre-employment testing, or otherwise participating in the selection process, please call 808-###-#### for assistance.

PUBLIC SERVICE LOAN FORGIVENESS (PSLF) PROGRAM
The PSLF Program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. To qualify, the individual must have made 120 qualifying payments while employed by a qualifying employer. For more information, please click:

ELECTRONIC NOTIFICATION TO APPLICANTS
The Department of Human Resources Development (HRD) will use electronic mail (email) to notify applicants of important information relating to the status and processing of their applications as part of our ongoing efforts to increase operational efficiency, promote the conservation of green resources, and minimize delays and costs.

Please ensure that the email address and contact information you provide is current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our emails or fail to check your email-box in a timely manner. In addition, please be aware that you may no longer receive notification about applications submitted if you choose to disable the Job Application Emails feature in your Account Settings.

TESTING INFORMATION
The examination for this recruitment will be conducted on an unassembled basis where the examination score is based on an evaluation and rating of your education and experience. It is therefore important that your employment application provide a clear and detailed description of the duties and responsibilities of each position you held.

In-person interviews and/or further testing in Hawaii may be required at the discretion of the hiring agency. If in-person interviews and/or further testing is a requirement, applicants who meet the minimum qualification requirements and are referred to the vacancy must be available to participate in person and at their own expense in this required phase of the selection process.

Applicants are encouraged to submit their applications as soon as possible. In addition to employment availability and score, the referral of qualified applicants may be based upon other factors including date of receipt of application.

CLICK HERE for further information about Equal Employment Opportunity, the Merit Civil Service System, Citizenship and other requirements, Reasonable Accommodation, Veterans Preference, Examination Requirements, and the State Recruiting Office's Levels of Review.
YOUR JOB BENEFITS WITH THE STATE OF HAWAI'I

The State of Hawaii offers its employees who are members of the civil service a range of benefits. Some benefits are offered as a result of collective bargaining agreements and changes may occur.
A summary of these benefits, which is based on full-time employment, is listed below.

Note: Benefits for NON-CIVIL SERVICE appointments will be provided by the hiring department at the time of interview.
With Civil Service modernization, effective July 1, 2002, employees appointed to temporary positions may also gain membership in the civil service upon satisfactory completion of an initial probation period of at least six months. As a temporary member of the civil service, you will be eligible to apply for promotion and transfer opportunities to permanent as well as other temporary positions. You may also enjoy other rights and benefits afforded to members of the civil service, with the exception of return rights and placement rights associated with a reduction-in-force of a permanent member of the civil service.
Paid Holidays

You may be eligible for 13 paid holidays each year; 14 holidays during an election year.
Paid Vacation

You may earn vacation leave at a rate that other employers find tough to match - 21 days each full year from the FIRST year of employment. This compares to an average of 10 days offered by private companies. You may accumulate up to a total of 90 days (720 hours) of vacation.
Paid Sick Leave

You may earn sick leave at the same rate as vacation - 21 days per year from the FIRST year, and there is no limit on the amount you can accumulate. Expectant mothers may also use sick leave for pre-natal or post-natal check-ups or any illness related to pregnancy. Plus, unused accumulated sick leave may eventually be used to increase your retirement benefits in certain situations.
Other Leaves

Reasonable time off with pay may be provided for jury or witness duty, a death in the family, some military duty, and donation to the Blood Bank. Leave sharing donations may be granted to eligible employees who have serious personal illnesses or injuries or need to care for a seriously ill or injured family member. Various leaves without pay may also be granted with full re-employment rights.
Health Insurance

The State pays a part of the premiums for each employee's enrollment in a State sponsored Medical, Drug, Vision, and Dental Plan. For more information, visit the Employer Union Trust Fund website www.eutf.hawaii.gov for coverage and options.
Group Life Insurance

The State provides a free life insurance policy for employees.
Retirement Plan

The State contributes to a retirement plan for eligible employees. Generally, employees under the Hybrid Plan with 10 years of credited service and who have reached 65 years of age or have 30 years of credited service and have reached 60 years of age may retire and receive benefits. To find out more about the options you have, go to
Premium Conversion Plan

Participating employees may increase their take-home pay by having the State deduct the cost of health care premiums before payroll taxes are withheld.
Flexible Spending Accounts

Eligible employees can reduce their federal and state income taxes and social security taxes through a tax-savings benefit program called Island Flex. This program allows employees to set aside money from their paychecks to pay for out-of-pocket health care expenses and eligible dependent care expenses on a BEFORE-TAX basis.
Transportation Benefits

Participating employees may increase their take-home pay by having the State deduct qualified transportation expenses (i.e. eligible parking fees, monthly bus passes for TheBus, fare coupons for The Handi-Van, Vanpool Hawaii participation fee, etc.) through pre-tax payroll deductions.
Deferred Compensation

The State offers employees a voluntary pre-tax retirement savings plan designed to give employees a tax break today and an opportunity to build a retirement nest egg through voluntary payroll deductions. Several types of investment options are available.
Temporary Disability Insurance

Qualified employees may be eligible to receive benefits for a disability caused by a non-work related injury or illness under this program.
Social Security

As an employer, the State also contributes to an employee's social security account.
Promotions & Transfers

For employees with membership in the civil service, the State offers promotion and transfer opportunities throughout the State Executive Branch.
Training & Continuing Education

The State supports developmental activities related to an employee's work. In many departments there are numerous in-service training opportunities available. Sabbatical leaves with pay are available for qualified employees.
Travel Expenses

The State may pay for certain business related travel expenses including mileage reimbursement for use of a personal car during work, airfare, meals and lodging expenses for trips to neighbor islands or out of state.
Incentive & Service Awards

The State has a program that recognizes employees for their years of service and provides cash awards for their superior accomplishments and other contributions that improve State operations.
Union & Collective Bargaining

Employees have the right to join the union for collective bargaining with the State and employee representation. Some employee unions provide discounts, insurance and other opportunities. Employees may also decide not to join a union, however, employees are required to pay union service fees unless the employee's job is excluded from collective bargaining.
The above information is solely intended as a summary of the benefits available to State of Hawaii employees and is subject to change. Whether or not you are entitled to a particular benefit will depend on your specific appointment and employment status (included, excluded, exempt, non-exempt). Please refer to the appropriate collective bargaining agreement or executive order and all applicable laws, rules, policies, or plan documents for further details. Nothing herein shall be deemed as creating an employment contract, promise of employment, promise of continued employment, or obligation of any kind on the part of the State of Hawaii.
CLICK HERE for more information on the State of Hawaii's Benefits At-A-Glance.
The State of Hawaii is an Equal Opportunity Employer
Revised 01/13
01

RECRUITMENT SURVEY (MANDATORY)Completion of this survey is mandatory. You must select one option; multiple selections permitted. The information you provide will be used to improve our recruitment efforts. We appreciate your cooperation.
What led you to explore career opportunities with the State of Hawaii?

• State Recruiting Office
• Job Announcement Posting (Visit to the State Recruiting Office or Workforce Development Office)
• Job Fairs
• Consolidated Theatres
• TheBus
• Shopping Mall Advertisements
• Print Advertisements
• Word of Mouth (State of Hawaii Employee, Speaker at a Presentation, School Counselor, etc.)
• Army Partnership for Youth Success (PaYS)
• SkillBridge Program
• LinkedIn
• Facebook, Twitter, Instagram, etc.
• Governmentjobs.com
• Internships
• Other

02

APPLICANT'S ACKNOWLEDGMENT - REQUIRED SUPPLEMENTAL QUESTIONS
The responses you provide to these Supplemental Questions will be used in combination with your application to determine whether you meet the qualification requirements and/or your final score. Failure to provide detailed and complete information may result in your application being rejected or receiving a lower score. Please do not submit a resume in place of completing the Supplemental Questions.

You must submit verification (e.g., copies of official transcripts or diploma as directed below) in order to receive credit for education. In general, proof of education downloaded from and/or submitted through the internet will not be accepted. Education obtained outside the United States must be comparable to education earned at an accredited school in the United States. We also reserve the right to request further information about your academic program, evidence of comparability, or an original transcript.

To receive credit for substitute, temporary assignment, or volunteer experience, applicants must submit an official letter of verification. The letter should include the job title, employment dates, number of hours worked, a description of the duties performed, and a contact name and phone number.

Any information you submit may be verified. Supporting documents must be either electronically attached to your application or submitted to our office as soon as possible. Our mailing address is: State of Hawaii Department of Human Resources Development, 235 South Beretania Street11th Floor, Honolulu, Hawaii 96813. Documents should be identified by job title and recruitment number.

• I acknowledge that I have read, understand and agree to all of the above.

03

APPLICANT'S ACKNOWLEDGMENT (Continued)
Applicants must meet all the requirements for the position they are seeking as of the date of the application, unless otherwise specified. In general, concurrent experiences and/or education will not be double credited unless otherwise specified. Your possession of the required amount of experience will not in and of itself be accepted as proof of qualification for the position. The overall paid or unpaid experience must be of such scope and responsibility as to conclusively demonstrate that you have the ability to perform the duties of the position. Our calculation of experience will be based upon a full-time, 40-hour work week. Part-time experience will be pro rated. Example: Twelve months of experience at 20 hours/week will be pro rated to six months of experience. Also, hours worked in excess of 40 hours/week will not be extra credited. Example: Twelve months of experience at 60 hours/week will be credited as one year of experience, not one and a half years.

• I acknowledge that I have read, understand, and agree to all of the above.

04

APPLICANT'S ACKNOWLEDGMENT - MINIMUM QUALIFICATION REQUIREMENTS (Complete information and details)
The information provided in the job announcement represents a summary of the complete Minimum Qualification Requirements. A live link to the complete Minimum Qualification Requirements was provided to me in the job announcement.

• I acknowledge that I have accessed and read the complete Minimum Qualification Requirements via the live link provided in the job announcement.

05

GENERAL EXPERIENCE REQUIREMENT
How many years of Specialized Experience described in the Minimum Qualification Requirements do you possess?

• No experience.
• One (1) year but less than two (2) years of specialized experience.
• Two (2) years but less than three (3) years of specialized experience.
• Three (3) years or more specialized of specialized experience.

06

GENERAL EXPERIENCE REQUIREMENT
If you answered "NO", to question #4 above, please state "N/A" below.
If you answered "YES", identify each employer and experience you would like us to consider. All employers listed below should also be listed on your application. Treat each change in employer or position separately. The information for each employer should include:
A. Employer's name, employment dates, your official job title, and hours worked per week.
B. Describe this employer (e.g., government agency, private social services provider, self-employment, etc.); services rendered; and clientele served.
C. Which department or section did you work in? What was the primary function of your position? What were your major duties and responsibilities?
D. Describe your work experience in each of the following areas. Include your specific roles, the steps you took, and what happened as a result of your involvement. Give relevant examples.
1) Provided information. Whom did you provide the information to? What kind of information did your provide? Where did you gather the information you provided?How did you do this? How often did you do this?

2) Answer questions and inquires. To whom were you answering? What kind of questions and inquiries did you answer? Where did you gather the answers? How did you provide the answer? How often did you do this?

3) Explain policies, rules, and regulations in person or by telephone. To whom did you explain this to? What kind of policies, rules, and regulations did you explain? How often did you do this?

4) Utilizing a computer to retrieve and enter data. What kind of data did you retrieve and enter? What was the purpose for retrieving and entering the data? How often did you do this?

E. What degree of supervision did you receive in performing these duties? What kinds of decisions were you authorized and/or not authorized to make?

F. What was the official job title of your supervisor? Describe in detail how your duties and level of authority differed from your supervisor?

07

SUBSTITUTION OF EDUCATION FOR GENERAL EXPERIENCE
Please indicate if you are using the education substitution for the general experience requirement.

To receive credit for your academic training, you MUST SUBMIT a legible copy of your OFFICIAL TRANSCRIPTS by attaching it to your online application

• I am not using this substitution.
• I have successfully completed at least thirty (30) semester credit hours of coursework from an accredited college or university.
• I have a Bachelor's Degree from an accredited four- year college or university.

08

SPECIALIZED EXPERIENCE REQUIREMENT
How many years of Specialized Experience described in the Minimum Qualification Requirements do you possess?

• No experience.
• One (1) year but less than two (2) years of specialized experience.
• Two (2) years but less than three (3) years of specialized experience.
• Three (3) years or more specialized of specialized experience.

09

SPECIALIZED EXPERIENCE REQUIREMENT
If you stated that you have " No Experience" in Question #7 above, please indicate "N/A" below.
If you stated that you possess the specialized experience as described in the Minimum Qualification Requirements, identify each employer from the Work Experience section of your application that you would like us to consider and provide the following information below. All employers listed below should also be listed on your application. Treat each change in employer or position separately. The information for each employer should include:
A. Name of employer, employment dates, your official job title, and hours worked per week.
B. Describe this employer. Was this a government agency, private company, self employed contractor, etc.? What kinds of services did it offer? To whom (describe clientele)?

C. Which department, program and or section did you work in (i.e., medical (Medicaid), food (SNAP), financial assistance, etc.)? What was the primary function of your position? What were your major duties and responsibilities? Be complete and specific.

D. Describe your experience, if any, with this employer as it demonstrated your knowledge of the philosophy, goals, functions and standards of services for public assistance programs. Include the specific public assistance program(s), a detailed description of your job duties, and give relevant examples.

E. Describe your experience, if any, with this employer as it demonstrated your ability to perform eligibility determinations in the areas below. How did you make such determinations? What factors did you consider? What was the outcome? Be sure to relate these experiences to the specific programs you worked with. If none, state "N/A".
1) medical (Medicaid)
2) food (SNAP)
3) financial assistance

F. Describe your experience if any with this employer as it demonstrated your knowledge of and ability to apply regulations, policies and procedures within a public assistance program. If none, so state. Address the following in your explanation(s):

a) What kind of laws, rules, regulations, and procedures did you work with?

b) For what purpose and how frequently did you work with these laws, rules, regulations, and procedures?

c) What were your specific tasks as it related to these laws or rules?

d) How did you know which laws, rules, regulations and/or procedures to refer to?

e) Were you responsible for enforcing compliance with these laws, rules, regulations, and procedures? What did you do in the event of non-compliance?

G. How did your duties and authority differ from those of your own supervisor?
10

SPECIAL REQUIREMENT
The immediate vacancy requires at least one year work experience determining eligibility for Medicaid, SNAP, and other state and federal programs administered by DHS such as financial.
Check all that applies below, if you have such experience(s):

• Medical (Medicaid)
• Food (SNAP)
• Financial
• Others
• None of the above

11

SPECIAL REQUIREMENT
If you checked "None of the above" to question #9, please state "N/A" below. If you checked "Medical (Medicaid), Food (SNAP), Financial, or Others" above, you MUST provide the jurisdiction, program, your job title, employment dates, and a detailed description of your job duties here and in your application for each area that you have checked.

12

SUPERVISORY APTITUDE REQUIREMENT FOR LEVEL IV
Supervisory aptitude demonstrates your potential to supervise others. Do you have such aptitude, experience or training? If no, please indicate 'N/A' below.

If yes, identify each employer and include your job title and dates of employment (month/year). Be sure to clearly describe your duties, including the level of authority in which you would like us to consider. All employers listed here, must also be included in your application.

Any performance appraisals, letters of recommendation attesting to supervisory potential, skill or performance, or any other supporting documentation regarding your supervisory aptitude or experience, should be submitted electronically with your application or mailed to our office. Documents should be post marked ASAP following the submittal of your application.

Refer to the MINIMUM QUALIFICATION REQUIREMENTS for a detailed explanation of supervisory aptitude.
Required Question