Job Details

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat.

JOIN FOUR SEASONS RESORT HUAL?LAI

Nestled along the legendary Kona-Kohala Coast of Hawai`i Island, Hual?lai is a Hawaiian destination practicing traditions that have been passed down from generations before us. Here, the beauty of its natural resources are showcased, tropical and indigenous plants embrace the walkways. The spirit of hospitality is all around you as our people share the true essence of aloha.

All of the richness of the Hual?lai experience comes from the gracious people who work here. They are our treasured "Ambassadors of Aloha" - the embodiment of Hawaiian hospitality- and our greatest Asset.

ASSISTANT CLUB CONCIERGE MANAGER

The Four Seasons Resort Hualalai is looking for an Assistant Club Concierge Manager. Candidates with a passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons. As a member of the Club Concierge team, the Assistant Club Concierge Manager works across disciplines to deliver an exceptional experience.

WHAT YOU'LL DO

• The Assistant Club Concierge Manager oversees Club Concierge operations and responds to a wide variety of guest requests by accurately assessing the guest needs and requests. She/he makes sure that all Club Concierge agents adhere to the Four Seasons standards, work closely with other departments and vendors to successfully set our customers stay and replaces the Club Concierge Manager in her/his absence.

• Review schedule and ensure staffing is prepared according to operational needs and budgeted guidelines. Employee will take part in the completion of all payroll records required.

• Process payroll, commissions and follow up on absences and sick calls.

• Ensure that information for restaurants, museums, attractions, maps, and other local attractions are updated and current in procedures and systems. Showcases understanding of what activities are available on the island and differences between recommended vendors and ensures close contact with vendors.

• Working side by side with Club Concierge agents to support the operation.

• Partnering closely with other departments to ensure smooth handling of guest requests and processes.

• Resolve guest complaints in conjunction with other managers, keeping senior management well informed as to the problems and actions taken.

• Lead by example and ensure the concierge desk and storage areas are kept in an orderly manner.

• Respond properly to any resort emergency or safety situation.

• Perform other tasks or projects as assigned by hotel management. Constantly aim to improve our guest and employees experience.

• According to the structure and organization, serve as a point of contact for VIP guests from the pre-arrival stage through the stay until departure.

• Trains, develops and supervises the performance of direct subordinates, provides them with on-the-job feedback, serving as a mentor and a role model.

• Implement and ensure the correct application of department P&P and standards by the Club Concierge team by performing standard testing.

• Assist in managing the team by conducting interviews, Performance Evaluations and disciplinary actions when needed.

• Attends regular operational meetings and occasionally runs departmental meetings to ensure effective coordination, communication and partnership between departments.

WHAT TO BRING

• Flexible schedule and the ability to work all shifts including evenings, weekends and holidays

• Excellent personal presentation, interpersonal and leadership skills

• Attention to detail and the ability to multi task are required together with ability to prioritize and handle stressful situation.

• Team player and strong problem solving skills

• Excellent communication skills and demonstrated ability to interact with customers, employees and third parties Minimum 1-year experience in a supervisory or assistant manager position in hospitality business

• Proficient knowledge of Microsoft Word, Excel, Opera

• Successful candidate must possess legal work authorization in United States

JOIN OUR 'OHANA & ENJOY OUR AMAZING BENEFITS:

• Salary Range: $69,000 - 74,000
• An on-site Physical Therapist

• 24-hour access to Indoor and Outdoor Gym

• Holiday, Vacation & Sick pay

• Robust Benefit Plan

• Company Match 401K Plan

• Laundered Employee Uniform

• Free employee meals prepared by the Four Seasons Culinary 'Ohana

• Complimentary stays at Four Seasons Worldwide

• Training and Development Opportunities

• Employee Recognition Programs

Learn more about what it is like to work at Four Seasons Resort Hual?lai, visit us:

Facebook:

Instagram:

Twitter:

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -