Job Details

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This role will be located at one of Discovery Land Company's locations: North Shore Preserve, set on Kaua'i, Hawaii.

North Shore Preserve is seeking a Retail Supervisor to join the Retail Department.

The Retail Supervisor is responsible for initiating excellent customer service while overseeing day-to-day shop operations including sales, staff oversight and training, merchandising, receiving and inventory management for both retail and marketing swag. You will serve as a liaison between the Director of Retail and the on-site club operations, and will be encouraged to develop a rapport with members to better understand the retail needs of the property and collaborate on buys. In addition to managing the daily operations, the Retail Supervisor is also responsible for the implementation of trunk shows and personal shopping to increase revenues. In this role, you will be part of creating the Discovery Land Company experience for our members and fellow employees.
Key Responsibilities

• Merchandising and Customer Service:
  • Drive sales through building member relationships and maintaining knowledge of brands in the store and current fashion trends in the region.
  • Assist and service members and their guests with all retail purchases, returns and special orders.
  • Ensure orders are received and merchandised on time according to order timelines and any special events or VIPs on the property.
  • Work directly with the Director of Retail and DLC Retail Training Coordinator on guidance for merchandising and rotating displays regularly
  • Ensure company packaging standards are upheld and implement special touches like gift wrap, thank-you notes, etc.
  • Ensure proper procedures are followed for all POS transactions including markdowns and employee discounts.
  • Monitor and drive sales to meet monthly revenue budgets through promotion and customer service, receipt flow management, floor rotations, retail events, etc.
  • Incorporate trunk shows and other promotions to expand the retail offering for members and increase revenues.
• On-Order Management and Receiving:
  • Maintain shared electronic files organization and follow corporate purchase order SOPs in relation to POS entry, receiving, OTB reconciliation and Order tracking
  • Monitor and manage the receipt flow of PO's through On-Order maintenance and regular status updates
  • Update and maintain all vendor contact information
  • Adhere to all policies and procedures regarding initial markups, markdowns, and special event purchasing
  • Assist the Director of Retail with fill-in orders for retail and swag as needed and provide member feedback for planning future buys.
  • Work closely with the Accounting department to develop and maintain proper SOPs in regard to processing invoices, inventory control and AP reconciliation.
• Inventory Control:
  • Conduct monthly physical inventory and all required month-end reconciliations and reporting.
  • Monitor and manage inventory shrink for retail and swag merchandise.
  • Monitor best sellers and core stock items regularly and place fill-in orders as needed with proper approval.
• Staff Management:
  • Oversee scheduling of retail staff.
  • Provide training and oversight for daily operations to ensure DLC standards are upheld.
  • Develop and implement staff incentives for quality work and meeting sales goals.
• Other Responsibilities:
  • Assist the Director of Retail and General Manager with any VIP swag orders and any special requests relating to retail.
  • Begin training on Management One open-to-buy system to gain exposure and understanding of the planning and financial aspects of the business.
  • Establish and enforce policies for employee purchases.
  • Maintain adequate levels of all retail supplies: packaging, tagging supplies, etc.
  • This will be a dual role and will oversee the daily operations of the Fitness area.
  • In Fitness: ensure all amenities are in order and ready to be presented to our members and their guests.
  • Prepare gym every morning with equipment
  • Always maintain gym cleanliness during hours of operations
  • Keep the weight room and movement studio organized and uncluttered
  • Other tasks as assigned

Qualifications

• At least one (1) year of previous work experience in hospitality or customer service, preferably in a fast-paced, luxury service environment in a supervisory role.
• One (1) to three (3) years of retail experience preferred.
• Experience with Point of Sales Systems (Jonas or TEI preferred).
• Knowledge of Excel and other Microsoft Office applications.
• Basic knowledge of the golf/boutique/specialty retail industry as it relates to hospitality and private club retail environments.
• Extraordinary attention to detail, quality, and service.
• Ability to sell and create rapport with customers.

Additional Requirements

• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
• Ability to work in a team environment.
• Ability to stay calm and focused during the busiest of times.
• Ability to read, write, speak, and understand English; additional languages preferred.
• Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.

Benefits

• Competitive Pay
• Medical, Dental, and Vision Benefits
• 401k Contribution
• Paid Time Off and Paid Holidays
• Employee Meals, Referral Incentives, and Recognition Programs
• Professional development and upward mobility opportunities
• Work-Family Culture

About Us

North Shore Preserve is a unique private community situated on the Hawaiian island of Kaua'i between the island's majestic mountains and the Pacific Ocean. Offering lush tropical forests, streams, and waterfalls, North Shore Preserve encompasses one thousand acres of diverse landscape from pastoral countryside to rugged mountain rainforest. This community offers our members a Robert Trent Jones, Jr.-designed golf course; wellness and spa amenities; five-star dining; an on-site organic farm and garden; and Discovery's signature Outdoor Pursuits program. At North Shore Preserve, our employees use their personal talent, passion, and resources to meaningfully integrate with diverse cultures and communities. All while providing the highest level of member and guest services and contributing to the creation of unforgettable experiences. For more information about our club, please visit:

Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit: