Job Details

Inizio Engage has a strong partnership with a leading biotechnology firm across various sectors including Commercial, Patient Solutions, and Medical Affairs. We are excited to invite you to apply for the role of Clinical Account Manager, where you will play a crucial role in managing day-to-day client relationships and ensuring that project objectives are met or exceeded responsibly.

Why Join Us?

• Attractive compensation
• Comprehensive benefits package including medical, dental, vision, 401k, and life insurance
• Generous performance-driven Incentive Compensation
• Recognition programs through contests and awards
• A vibrant company culture
• Listed as a Top Workplace USA in 2021
• Awarded Great Place to Work in 2022 and 2023
• Recognized among Fortune's Best Workplaces in Biopharma for 2022

Your Responsibilities:

• Lead program implementation and identify client needs to provide effective solutions.
• Maintain regular communication with clients and provide status updates throughout project implementation and lifecycle.
• Schedule and facilitate status calls tailored to program needs.
• Ensure all client requirements are met with high quality standards.
• Generate reports and insights as required for client needs.
• Deliver accurate and timely invoicing while managing client budgets.
• Address project issues with the Business Unit Director.
• Create and maintain client-specific Standard Operating Procedures (SOPs) and Work Instructions.
• Develop ad-hoc proposals and pricing when necessary.
• Lead the creation and delivery of periodic business reviews.
• Oversee the annual contract renewal process, involving necessary Inizio resources.
• Collaborate with clients and teams to identify efficiencies and provide innovative solutions.
• Uphold patient confidentiality in accordance with HIPAA regulations.
• Demonstrate sound judgment in decision-making.
• Verify and validate project details due to changes in circumstances.
• Ensure the field team is equipped with appropriate tools and communication support.
• Participate in internal meetings to share progress and suggest solutions to challenges.
• Conduct field visits alongside Clinical Educators as needed.

Requirements:

• Bachelor's Degree or equivalent experience (BSN preferred) with 3-5 years in project management or a related field.
• Active RN license required (BSN preferred), experience in Neurology or Oncology is a plus.
• Proven experience in identifying, training, and developing talent.
• Background in Clinical Education and patient education environments.
• Self-motivated with the ability to juggle multiple responsibilities.
• Highly organized with strong relationship-building skills.
• Excellent critical thinking and problem-solving abilities.
• Capable of presenting to diverse audiences, including C-suite executives.
• Proficient in Microsoft Office Suite.
• Familiarity with medical and pharmaceutical terminology is beneficial.
• Outstanding oral and written communication, along with interpersonal skills.
• Willingness to travel up to 50% of the time, including overnight stays.

About Inizio Engage

Inizio Engage is a strategic partner specializing in healthcare services, enhancing local expertise with a diverse mix of skills, data, and technology to provide tailored engagement solutions. Our mission is to improve lives by ensuring healthcare professionals and patients receive the needed medicines, knowledge, and support.

We are committed to empowering our employees, rising to challenges, working collaboratively, asking innovative questions, and doing the right thing. We look forward to discussing how your personal values align with ours.

Inizio Engage is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. We welcome candidates with past arrest or conviction records in accordance with local laws.