Job Details

Job Description:

Responsibilities:

Operational Management:

• Helps foster a people-centric, success-oriented, accountable company culture.
• ttracts, recruits, retains, motivates, and leads senior operations teams.
• Ensures *** board governance throughout the Group, participating and supporting board meetings and governance as needed including reporting regulatory issues, ASC industry updates, lobbying efforts, and pertinent health system, physician practice management, and private equity relationship updates.
• Informs people development, professional growth, and management approach for Group.
• Responsible for managing Vice Presidents of Operations ("VP's") and provides strategic direction to drive operational excellence across the portfolio.
• Works with the Chief Operating Officer ("COO") to implement initiatives to improve major regional partner relationships and center management across the Group.
• Coaches and guides senior operations leads in building successful relationships between clients and its providers.
• rticulates corporate initiatives to Group and develops enactment plans with VPs.
• Responsible for high level oversight and continuous improvement of the following areas:
• Quality Oversight.
• Operational Efficiency.
• Cost Management.
• Risk Management.
• Regulatory Compliance.
• Teammate Engagement and Retention.
• Provider Engagement.
• Growth.

Strategy and Growth:

• Responsible for development and execution of Group portfolio strategy.
• Fosters and maintains deep relationships with key health system joint ventures, physician partnerships, physician practice management MSOs and Private Equity groups.
• Develops Group business planning and growth strategy in partnership with Chief Operating Officer (COO) and business development leadership.
• Works with COO and Enterprise leadership in creating targeted relationship management plans with major market disruptors.
• Responsible for identification of new regional opportunities within communities and across payers.
• Owns relationships with physicians and their growth needs.
• Provides strategic direction and oversight to maintain strong relationships with existing health system joint ventures, physician/physician groups and Private Equity partnerships.
• Supports organic growth and strategic initiatives, driving alignment within Group.
• Identifies and introduces appropriate new initiatives to expand and grow same store and Group volume and revenue.
• Supports acquisition due diligence efforts for new center opportunities. Leads VPs and support team in due diligence efforts to investigate and execute on new opportunities.

Customer Relationship Management:

• Represents the organization with key stakeholders.
• Fosters and maintains strong physician partnerships.
• Drives a strong clinician value proposition.
• Owns regional physician group, health system partnerships, physician practice management operations, and PE relationships.
• Sells and influences adoption of new strategic initiatives.
• Provides advocacy updates to provider partners.
• ctive member of Physician Advisory Boards.

Financial Management:

• ccountable for Group portfolio financial performance.
• Responsible for managing VPs and providing strategic direction to support optimizing financial performance of the region.
• Develops and maintains understanding of Financial Reporting and operation of assigned Groups, including presentations and communications with Lead VPs in development and communication of quarterly forecasting and budget models to leadership team.
• ssist the COO to develop Managed Care contracting strategy and monitor payer compliance.
• Reads and abides by the company's code of conduct, ethics statements, employee handbook(s), policies and procedures and other corporate mandates, including participation in mandatory training programs.
• Review the entire Groups portfolio, develop Group's budget and assist assigned ops leads to develop their center level budgets.
• Responsible for managing and pushing back on portfolio and growth targets.
• Reports any real or suspected violation of the corporate compliance program, company policies and procedures, harassment, or other prohibited activities in accordance with the reporting policies of the company.

Crisis Management:

• Provides leadership in crisis situations to less senior operations leaders.
• ssesses crisis situations and leverages appropriate resources in resolution.
• Develops and communicates a plan of action.
• Debriefs with all involved parties upon resolution to determine root cause.
• Implements plans to mitigate root causes in future using resources.

Qualifications:

• To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily.
• The requirements listed below are representative of the knowledge, skills and/or abilities required.
• Proven experience in a leadership role with a track record of driving team success and achieving organizational objectives.
• Demonstrated eagerness to identify and address opportunities or challenges without needing direct oversight.
• Excellent interpersonal skills necessary to work cooperatively with physicians, all staff members, and external customers.
• Strong management skills with the ability to oversee complex projects and manage multiple priorities effectively.
• Excellent verbal and written communication skills; comfortable with presentations to senior management, boards, community groups, and physicians.
• Proven track record of taking initiative and driving projects to completion with minimal supervision.
• bility to manage ambiguity and a highly matrixed organization.
• Demonstrated growth mindset with a passion for continuous learning and self-improvement.
• Proven ability to embrace challenges, learn from feedback, and adapt to evolving situations.
• Travel Requirement: Willingness to travel up to 60% of the time, with an average travel commitment of 40-60%.

Education/Experience:

• Bachelor's degree and/or master's degree in business, healthcare administration or relevant field, and/or equivalent work.
• Minimum fifteen (15) years of healthcare operations management experience.
• Extensive experience leading healthcare operations in a multi-state integrated emergency care system, integrated hospital delivery system or multi state medical group of $500 + million revenue including extensive experience in contract negotiations and with managed care models within a complex environment.