Job Details

What you'll bring to the team...

* Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block

* Execute and hold all tax office associates accountable to Service Standards execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary

* Serve as point of contact for onsite escalated client service concerns

* Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary

* Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience

* Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals

* Lead daily huddles and communicate essential information to office associates

Your Expertise

* Prior experience working in customer service or similar role

* Strong organizational skills and ability to plan and manage day-to-day office operations

* Customer-centric mindset and strong communication skills

* Computer proficient with the ability to use MS Office

* Demonstrated ability to work independently with minimal supervision

* Positive attitude

* Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs

* High school diploma / equivalent or higher