Job Details

As the OluKai Retail Dual Store Manager your kuleana (responsibility) is to create a premium and welcoming experience where customers can discover and purchase any OluKai they are looking for. We are seeking an experienced Retail Manager who embodies the OluKai brand; whose passion is to lead a team to run a modern and efficient retail operation, managed with Aloha. Your role is to foster the store experience as well as manage every aspect of stores operations. You are a person of high integrity, community oriented and embraces the ever-changing retail environment.

This position is eligible for a lump sum payment, sign on bonus of $1000. After the successful completion of your 6 months of employment and satisfactory 6 month review, you will receive your sign on bonus. An additional bonus of $1000 will also be released after 12 months of employment upon no corrective action infractions and satisfactory performance. This bonus will be paid through payroll and is subject to applicable taxes. Additionally, your eligibility to receive a bonus, or any portion thereof, may be subject to a minimum number of work hours or attendance policies as may be established by the Company from time-to-time.

The specifics:

Financials

• Manage stores financial plan including revenue and expenses.
• Directly responsible for ensuring the Stores consistently achieve or exceed sales, KPIs and profitability goals through effective use of short and long term planning and expense control.
• Analyze customer profiles, sales trends, and competitive information to inform and help shape, and quickly adapt the optimal product range, if necessary.

Operations

• Establish and manage the stores operating procedure, including staff onboarding and training, inventory management, order fulfillment & returns/exchanges, merchandising and store marketing.
• Continually update merchandising of all items in the stores.
• Manage stores inventory, restocking product, receiving new product.
• Identify holes in shop inventory and place fill in orders to bring stock to correct inventory levels.
• Manage and execute stores product flow, overall back of house operations, supply needs, and daily store maintenance.
• Responsible for overall appearance of the stores, led by Product and Brand experience and also including mechanical operations and overall maintenance and cleanliness of the store. Ensure that outside services are contracted and improvements pro-actively arranged as needed.
• Set up and manage POS system. Reconcile daily reporting, process returns/exchanges/deliveries, gift cards with excellence. Manage collection of customer member information.

Visual Merchandising, Brand & Product

• Train the staff to be product storytellers, addressing customer needs, share your product knowledge with enthusiasm and guide our customers to product selections that meet their needs.
• Execute seasonal floor sets / visual merchandising directives within the stores and maintain visual standards and brand image on a daily basis.
• Be a brand ambassador for OluKai. Participate in local events, giveback programs in collaboration with Marketing.
• Collaborate with Marketing to program ambassador content, presentations and performances at the stores.
• Manage and lead all stores events, required to be present for all events unless otherwise approved by your manager.
• Be responsible for the promotion and marketing of all stores events.

Team

• Oversee management of the stores team including recruiting, hiring, training, and career development in collaboration with Corporate Human Resources.
• Motivate and inspire staff to approach the sales floor each day with enthusiasm and Aloha.
• Create and manage staff schedule, to include but not limited to time off, coverage swaps, daily breaks and lunches, cover schedule gaps as required.
• Manage employee conflict and resolution.
• Manage Staff Training process.
• Perform performance check ins with staff in accordance to corporate calendar.

We are looking for someone with the following skills and qualifications:

• Minimum of 3-5 years retail management experience required.
• BA or BS is preferred.
• Experience utilizing Shopify POS preferred.
• Ability and willingness to work weekends, evenings, and holidays as needed.
• Self-motivated leader with strong entrepreneurial skills.
• Manages with Aloha, innate guest centric mindset.
• Shows elevated communication skills and can tailor style to suit the audience.
• Creative and adaptable team player with a winning and positive attitude.

We offer a very unique working environment with great company benefits and fringe benefits, opportunity for growth.