Job Details

The Assistant Store Manager is responsible for supporting the day-to-day retail operations of his/her applicable store inclusive of sales and service, team leadership, and operational excellence.

ROLES AND RESPONSIBILITIES

• Provide an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service.
• Connect with in-store clients and develop/retain a following of repeat clients to drive sales.
• Assist in developing and implementing strategies to drive sales and key performance indicators.
• Assist in recruiting and training a team of support managers and client experience-focused associates.
• Train and coach team to meet and/or adhere to client service standards and company policies and procedures.
• Create and manage in-store events, marketing initiatives, and CRM activity to drive and reward repeat business.
• Implement product and visual merchandising directives and techniques to maximize space and drive sales.
• Manage inventory control procedures including product receipt, transfers, and returns.
• Manage and maintain store cleanliness and organization, including front of house and stock space.
• Foster a work environment focused on teamwork and productivity.

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Proficient in Microsoft Applications.
• Proficient in point-of-sale (POS) systems.
• Proficient in back-office operations management.
• Proficient in visual merchandising.
• Ability to recruit, train, manage, and develop a team.
• Ability to work effectively and collaboratively with cross-functional teams and stakeholders.
• Ability to make decisions independently or escalate when applicable.
• Ability to work non-traditional hours; weekends, evenings, and holidays.
• Strong written and verbal communication skills.

EDUCATION AND EXPERIENCE

• Bachelor's Degree in Business or related field preferred.
• Minimum 3 years' experience in a client service-related capacity.
• Minimum 2 years' experience in retail store management.

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT

• Work is performed in a retail environment/store.
• Walk, sit, stand, bend, reach, and move continually during working hours.

DISCLAIMER

This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time. Other duties may also apply. Nothing in this position description changes the at-will employment relationship existing between the Company and its employees.

ADA: The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

EEO Statement: Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information, and veteran status) in its application and hiring processes and in its employment decisions.

Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics, or any other category protected under applicable law.

Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees, or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered the property of Topgolf Entertainment Group and will be processed accordingly without fee.

Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.