Job Details

Our Client - an Industry Leading Utilities Organization - is seeking a Customer Service Representative to bring onto the team. Please see below for details:



Job Title: Customer Service Representative

Location: Big Island, Hawaii

Duration: Permanent

Salary Range: 40k- $66k



JOB DESCRIPTION:

- Responsible for receiving inbound phone calls regarding cash and credit card transactions. Delivers world-class customer service with each interaction.

- Gathers information and researches/resolves inquiries.

- Communicates appropriate options for resolution in a timely manner.

- Informs customers about services available and assesses customer needs.

- Responds to any voicemails in a prompt manner.

- Escalates calls with issues requiring more in-depth research.

- Respond to email based communication.





QUALIFICATIONS:

- 2+ years of recent Call Center Experience.

- Demonstrated ability to deliver world-class customer service.

- Excellent Communication Skills, both written and verbal.

- Ability to take notes while speaking over the phone.

- MS Office Suite Experience.

- Typing Skills.





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