Job Details

Join the Discovery family, where quality and service are at the heart of everything we do!

This role will be located at one of Discovery Land Company's locations: North Shore Preserve, set in Kaua'i, Hawaii.

North Shore Preserve is seeking a Member Services Coordinator to join the Member Services Department.

The Member Services Coordinator is the initial point of contact for members and their guests, and is responsible for providing exceptional experiences, communication, and memories for members, guests, and prospects throughout their time at the Club. The Member Services Coordinator will assist with greetings, reservations, and overall member experience and satisfaction. In this role, you will be part of creating the Discovery Land Company experience for our members and fellow employees.
Key Responsibilities
•Meet members/guests upon arrival and departure and greet them by name.
•Create and maintain member profiles and preferences.
•Create itineraries, and coordinate transportation needs, reservations, and activities for members, guests, and visitors and with appropriate departments or vendors.
•Create and update list of trusted local area vendors, stores, and services to recommend to members/guests when requested.
•Answer incoming Club phones and transfer where needed.
•Create and provide reports related to specific departments, including a daily report on onsite activity and an up-to-date 10-day forecast of visits and special requests.
•Create and update written communication and visual guides including calendars, amenity lists, staff listings, bios, and photos.
•Create invitations or fliers to distribute to membership regarding Club events.
•Assist with planning and promoting Club events.
•Work closely with Sales to create exceptional experiences for prospects/visitors.
•Work with the General Manager and Public Relations team to promote positive experiences, including photography.
•Assist in the golf retail shop as needed.
•Other duties as assigned.

Qualifications
•High school diploma or equivalent. College degree in hospitality, communications/marketing, or public relations preferred.
•At least 6 months of prior hospitality experience, customer service, and telephone experience.
•Must have an outgoing & well-spoken personality be able to clearly interact verbally with members and guests.
•Must be responsible, dependable, outgoing and friendly, as well as patient and courteous with members/guests and other co-workers.
•Experience with Word, Excel, Publisher, Power Point, Email, and a willingness to learn new computer programs that the Club utilizes.

Additional Requirements
•Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
•Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
•Ability to work in a team environment.
•Ability to stay calm and focused during the busiest of times.
•Ability to read, write, speak, and understand English; additional languages preferred.
•Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.

Benefits

• Compensation Range: $27.00 - $29.00
• Medical, Dental, and Vision Benefits (Full-Time)
• 401k Contribution (Full-Time Year)
• Paid Time Off and Paid Holidays (Full-time)
• Employee Meals, Referral Incentives, and Recognition Programs
• Professional development and upward mobility opportunities
• Work-Family Culture

About Us
North Shore Preserve is a unique private community situated on the Hawaiian island of Kaua'i between the island's majestic mountains and the Pacific Ocean. Offering lush tropical forests, streams, and waterfalls, North Shore Preserve encompasses one thousand acres of diverse landscape from pastoral countryside to rugged mountain rainforest. This community offers our members a Robert Trent Jones, Jr.-designed golf course; wellness and spa amenities; five-star dining; an on-site organic farm and garden; and Discovery's signature Outdoor Pursuits program. At North Shore Preserve, our employees use their personal talent, passion, and resources to meaningfully integrate with diverse cultures and communities. All while providing the highest level of member and guest services and contributing to the creation of unforgettable experiences. For more information about our club, please visit:

Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit: