Job Details

** Hotel Concierge - Oahu/Waikiki - Full Time**

**Job Category****:** Hospitality Services **Requisition Number****:** HOTEL014665 Showing 1 location **Job Details**

**Description**

**Job Summary**

Join a team that gets paid for making dreams come true. As a Hawaii Top Workplaces winner in 2021, Blue Hawaiian Activities believes in providing exceptional guest service, creating a great place for talented people to work and enriching our communities. Our passionate concierges connect with visitors and leave long lasting memories.

As a concierge you will offer personalized recommendations and assist in booking activities, tours, attractions and deliver on our aspirations to create a memorable experience for all of our guests. As a concierge, you put the fun in travel!

**Essential Functions and Responsibilities include the following:**

* Provide each guest with a professional and courteous greeting and extraordinary customer service

* Establish rapport and trust with the guest and assist guest in selecting the product that matches their needs. Needs are assessed via the discovery process (i.e., asking questions)

* Ability to assess guests needs via the discovery process (i.e., asking questions)

* Meet or exceed established sales targets in a commissioned environment

* Demonstrate the ability to generate sales and up sell product by painting the picture and planning out the guests stay to improve their experience

* Ability to solve guest issues in a timely fashion with satisfaction and a sense of urgency. Follow up on issues to ensure that they are resolved

* Confirmed ability to sell in person and occasionally, on the phone

* Use sales tools to invoke a sense of urgency to get the guest to commit; closes and books the sale and gets guest to make payment

* Once trained, the Concierge will close and book sales as well as collect payment at the time of sale

* Provide a thorough, detailed recap of the purchase along with properly thanking the guest for their business

**Additional Job Requirements**

* Regular scheduled attendance

* Indicate the percentage of time spent traveling - 0%

Subject to applicable laws and Blue Hawaiian policies, regular attendance is an essential function of the position. All employees must follow Blue Hawaiians employment practices and policies.

**Supervisory Responsibilities**

This position has no supervisory responsibilities.

**Qualifications**

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Blue Hawaiians will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.

**Education & Experience**

* High school diploma or general education degree (GED) and one to three years related experience and/or training; or equivalent combination of education and experience

* 1-2 years of sales (or upselling) experience in a performance driven environment

* Extraordinary guest service skills

* Expert-level knowledge of the local area and attractions

* Knowledge of travel and/or ticket industry and concierge experience preferred

**Skills**

* Adaptable and able to support change within the business

* Ability to overcome objections and offer alternate solutions

* Timeliness and a professional appearance

* Excellent written and verbal communication skills (fluent English required, bilingual a plus)

* Strong listening skills to be able to identify customer need

* Self-motivated with the ability to work independently in a sales driven environment

* Ability to occasionally lift to 25 pounds and to stand for long periods of time

* Proven ability to juggle multiple duties and prioritize

**Computer Skills**

* Intermediate with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook

* Demonstrated ability to type 30-40 wpm

**Benefits and Compensation**

* Airline Flight benefits

* Helicopter benefits

* Comprehensive Medical, Vision, and Dental Coverage

* 401(k) company match

* Paid Holidays

* Employee Assistance Program (EAP)

* Uncapped earning potential (average wage after commission $27.00/hr)

* Growth and development opportunities

* Sales Training

Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)