At ProService Hawaii, we empower local businesses to succeed by offering a wide range of solutions to help employers hire, retain and manage their employees. As Hawaii's leader in HR outsourcing and administration for over 25 years, our clients get access to a full service solution for their HR needs, at an affordable cost.u00a0
As a Benefit Services Specialist, you'll work closely with our clients and their employees, providing customer service support and demonstrating expertise in benefits administration. You'll assist our customers by guiding employees through the enrollment, understanding and answering questions pertaining to our health and welfare offerings (medical, drug, vision, and dental coverage), tracking eligibility requirements, and assisting with questions around short and long term disability.u00a0
What You'll Do
Actively contribute and participate in annual Open Enrollment initiatives and activities from July through December.
- Monitor eligibility and compliance requirements to process enrollments and terminations of coverage.u00a0 Ensure 100% accuracy of forms pertaining to enrollment including HC-5, COBRA, TDI, and healthcare enrollment forms. Audit work to ensure appropriate billing, and generate detailed reports for both internal and external users.
- Respond to inquiries and engage with business owners and their employees over the phone and via email, ensuring that all interactions are professional and positive experiences. Inquiries include questions regarding eligibility, plan provisions, status changes, and other general information. Ensure client and employee records are updated in a timely manner.
What You Bring
Time management. Able to prioritize tasks with time sensitive deadlines, and work well under pressure.u00a0Verbal & written communication skills. Able to articulate key HR concepts and benefits information in a way for customers to understand.u00a0u00a0Analysis Skills. Able to identify problems and opportunities by taking initiative to actively problem solve, that results in win-win solutions.Accuracy & Attention to Detail.Technical Aptitude. Comfortable and able to learn how to navigate various platforms and systems.u00a0u00a0Minimum Experience Required:5+ years of customer service experience in an administrative role.u00a0Prior experience in HR or benefits administration is a plus.
- Passion for client service. Go above and beyond to exceed client expectations.
Why Join our PROhana?
Becoming an employee of ProService is becoming part of our #PROhana. All of our employees are eligible to participate in our benefits package which includes highlights like paid paternity leave, generous paid time off, student loan repayment assistance, and affordable healthcare coverage, just to name a few. We invest in our people in many ways including training, career development and compensation backed by a pay for performance philosophy.u00a0