The Duties:
· Completes rental transactions and agreements for customers following established guidelines and procedures.
· Obtains required authorisations, signatures, imprints, addendum, confirmation numbers, and perform Preferred / Fastbreak, or other special services as assigned.
· Reviews completed contracts with customers to verify accuracy of information and explains rates and charges.
· Provides customers with completed rental agreements, keys, directions to rental vehicles, maps, and any other assistance required.
· Completes transaction procedures for returned vehicles and verifies accuracy of closing calculations.
· Respond promptly to customer enquiries, handle and resolve customer complaints
· Organize workflow to meet customer timelines
· Escalate issues to management as appropriate
· Move rental vehicles as directed including delivering to customers
· Maintain accurate vehicle logs as directed
· Fuel up, vacuum the vehicle and take the vehicles to washing station for returned vehicles to meet the rental standard
· Actively participate in H&S adherence, improvements and initiatives
· Attend work at all scheduled times including out of hours as required
· Demonstrate an approach to continuous improvement
· To carry out all tasks that could reasonably be expected of you
What we`re looking for:
· Bachelor degree
· Valid Driver`s License
· Flexibility to work days, evenings, overnights, weekends and holidays
· Willingness to work outdoor in weather conditions with moderate noise level
· Basic computer skills (typing, data entry)
· Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills with customers, co-workers and management
Do not contact this company in solicitation of any product or service.