Job Details

Non-Congregate Shelter/Shelter Resident

  2023-09-24     American Red Cross     275 W Ka'ahumanu Ave, Suite 1031  

By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of the world's largest humanitarian network?


Join us—Where your Career is a Force for Good!

Job Description:

As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve.  Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. 

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine! 

WHAT YOU NEED TO KNOW (Job Overview):  The Non-Congregate Shelter/Shelter Resident Transition (NCS/SRT) Team Member supports the delivery of Red Cross services to clients staying at non-congregated shelters. NCS/SRT Team Member complete a range of tasks necessary for non-congregate shelter operations and compassionately and professionally interact with clients and hotel operators to ensure their needs are met. Additionally, NCS/SRT Team Members will be assigned to households to provide individualized, intensive casework support to help them develop a shelter resident transition plan to overcome their transition and recovery roadblocks. Services offered will include empowerment, transition planning, coaching, problem-solving, information, referrals & resources, advocacy, and when needed, needs-based financial assistance. Documentation will occur in RC Care, the Red Cross’ client management system of record & SICA, the Red Cross Shelter Client management system.  

This position is located in Kahului, HI.


NCS/SRT Team Members support the day-to-day activities at non-congregate shelter sites which can include:

  • Check In/Check Out of clients and feeding support
  • Communicating Information to clients and maintain consistent contact with clients
  • Coordinate with community recovery partners and collaborate with DCM providers for the provision of any SRT Financial Assistance related to exiting the NCS solution.
  • Communicate concerns, needs, and other issues to supervisor to help address gaps in care for clients.
  • Maintain Vendor and Hotel Staff Relationship.
  • Complete tasks and duties as assigned by Supervisor at assigned non-congregate shelter site(s) which may include itinerating to multiple locations each day.
  • Collect and update information about clients and interact with clients to address their identified needs.
  • Proactively anticipate and address the needs of clients, SRT workers and partners.
  • Support relationship with hotel management, and participation in planning and execution of hotel consolidation and client transportation.
  • Certain responsibilities may vary depending on the assignment.

Standard Schedule: This is a temporary assignment expected to last 3 months to one year. Work hours are 12 hours per day 6 days per week.

WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

  • Education: Bachelor’s degree OR a combination of education and work experience.
  • Experience: Minimum 3 years of experience with social services or service/program delivery, or equivalent combination of education and related experience required.
  • MUST BE Computer literate and understand basic programs such as outlook email, Teams, word, excel, & web-based systems
  • Travel: A valid Drivers License is required.
  • Physical requirements may include the ability to sit or stand for long periods and adapt to long, irregular hours, and frequent schedule changes are required.


  • Have a passion for and proven-track record of assisting individuals/families overcome recovery roadblocks
  • Ability to manage large, complex caseloads
  • Have worked as a caseworker or case manager, including working with homeless populations, working as a disaster case manager, and/or working with resettlement efforts supporting clients create a new normal
  • Must be able to provide compassionate care for clients with diverse needs and backgrounds. 
  • Excellent Client and Partner Customer service skills
  • Demonstrate time management for daily completion of all tasks for all clients.
  • Good organizational and active listening skills.
  • Responsible and punctual.
  • Good communication skills to workers, clients, and partners 
  • Ability to stay calm in chaotic situations. 



Apply now!  Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Do not contact this company in solicitation of any product or service.

apply below | save job

Apply for this Job

Please see the job description for instructions on how to apply.

Back to Search

Want an email alert with jobs like this one? Sign up today!