We are seeking a Full Time Representative for SMB Telesales position at our Call Center location in Mililani! Please apply today at jobs.spectrum.com !
The Telesales Representative position is an Outbound Telemarketing Sales position within the Spectrum Business team. Individuals in this position are responsible for understanding Spectrum Business products and services (Internet, Voice & Video) for the purpose of selling to new acquisition prospects and upselling existing Spectrum Business customers via outbound calling in a call center environment.
MAJOR DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)
Actively and consistently support all efforts to simplify and enhance the customer experience
Effectively sell Charter products and services to new and existing prospects.
Consistently achieve a monthly sales quota by adding new lines of service (Primary Service Units; PSUs).
Meet established activity targets and key performance indicators, including outbound calls per day, follow up calls, quotes sent, sales, and connects, etc.
Handle all prospects with courtesy and professionalism; Establish and maintain a high level of prospect satisfaction in all interactions.
Act as a product consultant when promoting, recommending and selling the value of Spectrum Business products and services.
Inform prospects of our product pricing model and Spectrum Business’ competitive advantage compared to other service providers.
Effectively balance new lead generation versus follow up efforts.
Create a strong follow up plan that will allow for greater efficiency and increased sales conversion rates.
Ensure database information is accurate and complete.
Perform other duties as requested.
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English at a very high level
Ability to communicate orally in a clear, concise and professional manner.
Ability to listen and interpret the needs of the prospect.
Ability to conduct a needs analysis (consultative approach), overcome objections, develop a strong sales pitch and effectively close sales.
Ability to show proper judgement and initiative.
Ability to manage multiple prospects, pay close attention to detail, respond quickly to changing business needs and prioritize and organize effectively even when volume and workload exceed expectations.
Ability to effectively use and multi task with a personal computer; utilize job-specific software applications (e.g., CSG, ICOMS, Salesforce, survey software) and other office equipment such as telephone/dialer, headset, copier, fax and calculator.
Must effectively work independently as well as with others.
Knowledge of commercial internet, video and data and telephone products and services.
Proficient in MS Office and related software applications.
High school diploma or equivalent required.
Bachelor's degree from a four-year college or university preferred; or equivalent training, education and experience.
RELATED WORK EXPERIENCE Number of Years
Customer Service and/or Telecommunication Sales Experience. 2+
ICOMS and/or CSG work experience, or experience with similar
billing software. 1+
Office work environment where employee may need to be seated for long periods of time while using a telephone headset and computer.
Exposure to moderate noise levels.
Hours: Must be available to work various shifts including Saturday, Sunday, Holidays, and split shifts.
*More on Spectrum :
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.
Do not contact this company in solicitation of any product or service.