Job Details

Reservationist

The Four Seasons Resort Hualalai is looking for a Reservationist who shares a passion for excellence and who infuses enthusiasm into everything they do. Our Reservationist have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

What You'll Do:

• Capture sales from in-coming reservations calls and coordinate details of each reservation.
• Run daily reports for Reservations department, operational departments, Sales & Marketing, General Manager & Department Head.
• Answer General Reservations e-mails, retrieve and distribute mail and process brochure requests.
• Handle guest complaints in accordance with Four Seasons policy.
• Process WRO, Trust, Internal Reservations, and FIT reservations.
• Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.
• And More!

What To Bring:

• Three to twelve months of previous Reservations and/or Front Office experience required or High Volume Call Center.
• Successful candidate must possess legal work authorization in United States.
• Ability to accurately read and work with computer systems.
• Strong Customer Service skills.
• Preferred bilingual skills in reading, writing, and speaking additional language(s); Japanese highly desired.
• Weekend & Holiday availability required.

Join Our 'Ohana & Enjoy Our Amazing Benefits:

• Hourly Rate: $28.08
• Earn More with Our Incentive Plan: Boost your hourly wage with the opportunity to earn an additional $1-$5 per hour (or more!) through our exciting incentive plan tied to suite sales. The more you sell, the more you earn!
• An on-site Physical Therapist
• 24-hour access to Indoor and Outdoor Gym
• Holiday, Vacation & Sick pay
• Robust Benefit Plan
• Company Match 401K Plan
• Laundered Employee Uniform
• Free employee meals prepared by the Four Seasons Culinary 'Ohana
• Complimentary stays at Four Seasons Worldwide
• Training and Development Opportunities
• Employee Recognition Programs

Learn more about what it is like to work at Four Seasons Resort Hual?lai.