Job Details

Performs as a trainee and receives orientation in the principles, policies, and work processes of the Assisted Transportation Program; assists and receives training to perform the tasks of the higher level aides; and performs other related duties as required.

Distinguishing Characteristics:

This class differs from the Senior Services Transit Aide II in that the Senior Services Transit Aide I performs as a trainee and receives orientation in the principles, policies, and work processes of the Assisted Transportation Program; whereas the Senior Services Transit Aide II independently performs complex work in processing service requests and in preparing and maintaining weekly escort schedules in accordance with established practices and procedures for the Assisted Transportation Program.The following are examples of duties and are not necessarily descriptive of any one position in this class. The omission of specific duties statements does not preclude management from assigning such duties if such duties are a logical assignment for the position

• Receives training and orientation in the driver routes and clients' localities, conditions, and needs;
• Contacts all clients to confirm transportation reservations;
• Provides transportation assistance for elderly citizens;
• Communicates and interacts with clients and families in a positive and courteous manner;
• Ensures safety and care of client by providing physical support for elderly, carrying article(s) or package(s), opening door(s) from home to car to medical facilities, resource agencies, shopping and/or banking, etc.;
• Interprets and/or assists elderly in communicating and reinforces what has been said;
• Receives requests for services or requests for information regarding services available for the elderly in the community;
• Accurately recognizes and documents abnormal signs and symptoms of clients;
• Refers elderly to other agencies when need arises for health, educational, social, recreational, or commercial resources;
• Follows up with clients to ensure services received were appropriate;
• Canvasses assigned areas to locate and identify the elderly, especially the isolated, frail and vulnerable elderly;
• Coordinates services with other agencies and personnel in order to meet the needs and problems of the elderly;
• Performs other duties as required.

Training and Experience: A combination of education and experience substantially equivalent to graduation from high school and one (1) year of experience meeting and dealing with people, preferably with the elderly.

License Requirement: Possession of a valid motor vehicle driver's license (equivalent to State of Hawaii Type 3).

Knowledge of: the characteristics and needs of the elderly and target group individuals; pertinent functions of County, State, and Federal agencies; basic localities of Maui County; community resources and their utilization; interviewing techniques; public relations; basic skills in reading, writing, and speaking; basic first aid skills.

Ability to: communicate with clients; relate well to people of all ethnic and socio-economic groups; establish and maintain effective relationships with program participants and others; understand and explain written materials.

Health and Physical Condition:

Persons seeking appointment to positions in this class must meet the health and physical condition standards deemed necessary and proper to perform the essential functions of the position with or without reasonable accommodations.

Physical Effort Grouping: Light